Last Updated: July 14, 2026
At Voxelvu, we are committed to providing a secure, transparent, and convenient shopping experience. The following payment policy outlines the accepted payment methods, billing practices, and related terms that apply to all purchases made through our store.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
- Credit Cards: Visa, Mastercard, American Express
All payments are processed securely through encrypted payment gateways. Voxelvu does not store your full payment details on our servers.
2. Payment Processing
- When You Are Charged: Payment is collected at the time of placing your order. By completing checkout, you authorise Voxelvu to charge the full order amount to your selected payment method.
- Currency: All prices on our website are displayed and charged in British Pounds (GBP).
- Order Confirmation: Once your payment has been successfully processed, you will receive an order confirmation email to the email address provided at checkout. This email serves as your proof of purchase.
3. Pricing and Taxes
- Displayed Prices: All product prices shown on our website are inclusive of applicable VAT for customers within the United Kingdom.
- No Hidden Fees: The total amount displayed at checkout — including any applicable VAT — is the final amount you will be charged. There are no hidden fees or surprise charges.
- Price Accuracy: We make every effort to ensure that all prices displayed on our website are accurate. In the rare event of a pricing error, we will contact you before processing your order and give you the option to confirm the purchase at the correct price or cancel your order for a full refund.
4. Secure Checkout
Your security is our priority. All transactions on the Voxelvu website are processed over SSL-encrypted (HTTPS) connections. We comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure your payment information is handled safely.
We will never ask for your payment details via email, phone, or social media.
5. Failed or Declined Payments
If your payment is declined:
1. Please verify that your card details, billing address, and available balance are correct.
2. Contact your bank or payment provider to check for any restrictions on your account.
3. Try an alternative payment method at checkout.
4. If the issue persists, contact our customer service team at support@voxelvu.com for assistance.
Voxelvu is not responsible for any fees your bank may charge in connection with a declined transaction.
6. Fraud Prevention
Voxelvu reserves the right to cancel or hold any order that is flagged as potentially fraudulent or where payment verification cannot be completed. In such cases, we will contact you using the information provided at checkout. Orders may be subject to additional verification before being processed and shipped.
7. Contact Information
For any questions or concerns regarding our Payment Policy, please do not hesitate to contact us:
Company Name: Voxelvu LLC
Website Name: Voxelvu
Company Address: 1 Norton Ave, Levenshulme, Manchester M12 5TJ, United Kingdom
Return Address: Devonshire St N, Manchester M12 6JH, United Kingdom
Company Registration Number: 14839931
VAT number: GB 482 8900 12
Email: support@voxelvu.com
Phone Number: +44 20 3769 2233
Estimated Response Time: Within 24 hours
Business Hours:
Monday to Friday: 8:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM
We are dedicated to ensuring your satisfaction with every Voxelvu purchase.
